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Terms and Conditions

E S S E X - H O N E Y

Local raw honey direct from the Beekeeper

Terms and Conditions

Cancellations
Items may be cancelled at any time until payment is processed. Once payment has been accepted, the buyer will be responsible for the purchase.
Complaints
Any complaints should be made to robert@essex-honey.co.uk. Each complaint will be considered individually and there is no guarantee of resolution in every case.
Descriptions of products
The details and descriptions of all Essex-Honey products on my website are accurate when input and uploaded, and all illustrations are a guide to appearance. However, as the honey and other materials featured are natural products, shades and hues may vary from those displayed on your computer screen.
While I endeavour to keep my website up to date at all times, stock levels, products and prices may not always be exactly as displayed at the specific time you place an order. Should such changes have occurred, you will be contacted when you place an order, the changes explained and you will be asked if you wish to proceed with the order.
Robert Clare's Essex-Honey website is designed for personal use and making purchases only. It may only be used for lawful purposes and in a lawful manner. Pages may be printed only for personal use in placing orders. All images and text are the copyright property of Robert Clare Essex-Honey and must not be copied, used or reproduced without written authorisation from the me
Your information
Robert Clare Essex-Honey will take all reasonable care in its power to protect and keep secure the information you provide me with when placing your orders. Robert Clare Essex-Honey cannot be held responsible for any losses you may incur by this data, or its website, being accessed by an unauthorised third party. Personal information will be handled within the confines of local law and will not be sold to third parties. Please read PRIVACY & COOKIES POLICY
Health and Safety
Robert Clare Essex-Honey is not responsible for any health and safety concerns once the buyer has received the products purchased by them. Robert Clare Essex-Honey shares no responsibility for any harm incurred by products purchased by the buyer. Health and safety information leaflets will accompany any products that require them.
Legal
Robert Clare Essex-Honey reserves the right at all times to accept or decline offers to purchase goods from him or his website. The laws of England and Wales govern my terms and conditions, which are subject to change, but they do not affect your statutory rights.

Refund and returns
Mailing address: Robert Clare 116 School Road Copford Essex CO6 1BX.
Email:
robert@essex-honey.co.uk
All orders are inspected before despatch and shipping.
In the unlikely event of a fault, please contact me by email (address above) as soon as possible describing the fault and include your order number, date of receipt, and stating if you would like a replacement or a refund. Then return the defective goods to the mailing address above
.
If you change your mind about you purchase from Robert Clare Essex-Honey, you may return it, with all documentation, within seven days, undamaged and in its original packaging, for a full refund excluding delivery costs. Goods may also be returned undamaged, in original packaging and with all documentation, within 28 days of purchase for a refund less a 20% restocking charge. In both cases first email me (email address above) with your order number and date of receipt. Send the unwanted purchases to the mailing address above.
Robert Clare Essex- Honey will not refund the cost of postage for any returns, or any costs incurred.


PRIVACY AND COOKIES POLICY